At Tonaldo, we strive to ensure your satisfaction with every purchase. Our Return and Refund Policy is designed to provide clarity and transparency regarding the process of returning or refunding items purchased from our website.
- Eligibility for Returns: We accept returns for eligible items within 30 days of the purchase date. To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be in the original packaging.
- Non-Returnable Items: Certain items are not eligible for return, including but not limited to personalized or customized items, intimate apparel, and final sale items. Please carefully review the product description before making your purchase.
- Return Process: To initiate a return, please contact our Customer Service team at [customer service email] with your order number and reason for the return. Our team will provide you with instructions on how to proceed with the return process.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and obtaining a proof of postage for your records.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
- Exchanges: We do not offer exchanges at this time. If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue and provide a replacement item or a refund, depending on the circumstances.
- Refund Exceptions: In certain cases, refunds may be subject to a restocking fee or other deductions as determined by Tonaldo. We will communicate any applicable fees or deductions during the refund process.
- Policy Changes: Tonaldo reserves the right to modify or update our Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on Tonaldo’s website, you acknowledge and agree to abide by the terms of our Return and Refund Policy.
If you have any questions or concerns regarding our policy, please contact our Customer Service team for assistance.
Thank you for choosing Tonaldo.
Tonaldo Team,