Shipping Policy

Dear valued customers,

Thank you for choosing Tonaldo Store for your shopping needs. We strive to provide you with a seamless and efficient shopping experience.

ORDER PROCESSING AND SHIPPING INFORMATION

Upon placing an order on Tonaldo, you will promptly receive a confirmation email. Once your order has been processed and shipped, you will receive an email containing the tracking information for your shipment. During the checkout process, you have the option to select your preferred shipping method on the Order Information page.

ORDER PROCESSING TIME

We process orders from Monday to Friday, with orders typically processed within 1 to 2 business days from the date of ordering. Please note that our operations are closed on weekends, which may lead to slight delays. During periods of high demand, processing times may exceed 3 working days. Delays in order processing may occur due to inaccurate or incomplete payment information or incorrect address details.

SHIPPING METHOD

All packages are shipped from our US warehouse located at 366 Farm to Market Rd 1488, Conroe, Texas, United States, and are dispatched via USPS.

ESTIMATED SHIPPING TIME

The total delivery time is calculated from the moment your order is placed until it reaches your doorstep. This time frame comprises processing time and shipping time.

  • Processing time (1-2 business days): Preparation of your item(s) for shipment, including quality checks and packing.
  • Shipping time (7-12 business days): Transit time for your item(s) from our warehouse to your destination.

Please note the order cutoff time is 11:00 PM.

SHIPPING FEE

  • Continental US: Standard Shipping – $5.99 for all items
  • Rest of World: Standard Shipping – $7.99 for all items

Estimated shipping times vary by location and are as follows:

  • United States: 7-12 working days
  • Canada, Europe: 10-25 working days
  • Australia, New Zealand: 12-25 working days
  • Rest of World: 15-35 working days

TRACKING INFORMATION

Once your order is shipped, you will receive an email containing your package’s tracking information. If you do not receive tracking information within 5 days, please contact us for assistance.

Please ensure that all delivery information provided is accurate to avoid delays. If any information is incorrect or missing, we may need to contact you for updates.

CHANGE IN SHIPPING ADDRESS

You have up to 24 hours to update your delivery address. Please email us at [email protected] if you need to make any changes.

SHIPPING RESTRICTIONS

It is the responsibility of the buyer to ensure the accuracy of the shipping address provided. If you encounter any issues with your shipping address within 24 hours of placing your order, please contact us immediately. We utilize one-way shipping services to minimize costs. Please note that we cannot refund orders under certain circumstances outlined in our policy.

TAXES & DUTIES

Import duties, taxes, and other local charges are not included in the item price and shipping cost. Tonaldo Store is not responsible for reporting or paying taxes, as they vary by country and are the buyer’s responsibility. Please consult your country’s customs office for further information.

Thank you for choosing Tonaldo Store. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].

Sincerely,

Tonaldo Store Team